Managerial Communication and Information Technology

1、Communication：溝通

The transfer and understanding of meaning.

指意義的傳遞和理解。

2、Interpersonal communication：人際溝通

Communication between two or more people.

指存在于兩人或多人之間的溝通。

3、Organizational communication：組織溝通

All the patterns， networks and systems of communication within an organizational.

指組織中溝通的各種方式，網(wǎng)絡(luò)和系統(tǒng)等。

4、Message：信息

A purpose to be conveyed.

被傳遞的一個(gè)意圖。

5、Encoding：編碼

Converting a massage into symbols.

把信息轉(zhuǎn)化為信號(hào)形式。

6、Channel：通道

The medium a message travels along.

信息傳遞的中介。

7、Decoding：解碼

Retranslating a sender‘s message.

接收者轉(zhuǎn)譯收到的信號(hào)。

8、Communication process：溝通過(guò)程

The seven elements involved in transferring meaning form one person to another.

指信息從一個(gè)人傳遞到另一個(gè)人的七個(gè)要素組成的過(guò)程。

9、Noise：噪聲

Any disturbances that interfere with the transmission receipt or feedback of a message.

是對(duì)信息的傳送和接收或反饋造成干擾的因素。

10、Nonverbal communication：非言語(yǔ)溝通

Communication transmitted without words.

就是不經(jīng)由言語(yǔ)表達(dá)的溝通。

11、Body language：體態(tài)語(yǔ)言

Gestures facial expressions， and other movements of the body that convey meaning.

指?jìng)鬟_(dá)意義的手勢(shì)，臉部表情和其他身體動(dòng)作。

12、Verbal intonation：語(yǔ)調(diào)

An emphasis given to words or phrases that conveys meaning.

指一個(gè)人對(duì)傳達(dá)意義的某些詞匯或短語(yǔ)的強(qiáng)調(diào)。

13、Filtering：過(guò)濾

The deliberate manipulation of information to make it appear more favorable to receiver.

指故意操縱信息，使信息顯得更容易得到接受。

14、Selective perception：選擇性知覺

When people selectively interpret what they see or hear on the basis of their interests background experience and attitudes.

指人們根據(jù)自己的興趣，經(jīng)驗(yàn)和態(tài)度而有選擇地去解釋自己所看或所聽的信息。

15、Information overload：信息超載

The information we have to work with exceeds our processing capacity.

指我們面對(duì)的信息超過(guò)了我們的處理能力。

16、Jargon：行話

Specialized terminology or technical language that members of a group use to communicate among themselves.

指一組人員內(nèi)部溝通中所用的專業(yè)術(shù)語(yǔ)或技術(shù)語(yǔ)言。

17、Active listening：積極傾聽

Listening for full meaning without making premature judgments or interpretations.

指不帶先入為主的判斷或解釋的對(duì)于信息完整意義的接受。

18、Formal communication：正式溝通

Communication that takes place within prescribed organizational work arrangements.

指按照規(guī)定的指揮鏈或者作為中國(guó)的一部分而進(jìn)行的溝通。

19、Informal communication：非正式溝通

Communication that is not defined by the organization‘s structural hierarchy.

指不由組織的層次結(jié)構(gòu)限定的溝通。

20、Downward communication：下行溝通

Communication that flows downward form a manager to employees.

指一種信息從管理者流向下屬人員的溝通。

21、Upward communication：上行溝通

Communication that flows upward from employees to managers.

就是信息從下屬人員流向管理者的溝通。

22、Lateral communication：橫向溝通

Communication that takes place among any employees on the same organizational levels.

指在同一組織層次的員工之間發(fā)生的溝通。

23、Diagonal communication：斜向溝通

communication that cuts across work areas and organizational levels.

指發(fā)生在同時(shí)跨工作部門和跨組織層次的員工之間的溝通。

24、Communication networks：溝通網(wǎng)絡(luò)

The variety of patterns of vertical and horizontal flows of organizational communication.

組織溝通信息的縱向和橫向流動(dòng)集合而成的各種形態(tài)。

25、Grapevine：小道消息

The informal organizational communication network.

傳播的非正式網(wǎng)絡(luò)。

26、e-mail：電子郵件

The instantaneous transmission of written messages on computers that are linked together.

通過(guò)聯(lián)網(wǎng)的計(jì)算機(jī)發(fā)送書面信息的一種郵件瞬時(shí)傳遞方式。

27、Instant messaging（IM）：即時(shí)信息

interactive real-time communication that takes place among computer users logged on the computer network at the same time.

一種能夠在計(jì)算機(jī)網(wǎng)絡(luò)使用者之間實(shí)現(xiàn)互動(dòng)的實(shí)時(shí)溝通。

28、Voice mail：音頻郵件

A communication system that digitizes a spoken message， transmits it over a network， and stores the message on disk for the receiver to retrieve later.

是對(duì)聲音信息的數(shù)字化處理，使之能通過(guò)網(wǎng)絡(luò)傳遞并儲(chǔ)存在電腦中，以方便接收者需要時(shí)使用。

29、Fax：傳真

Communication through machines that allow the transmission of documents containing both text and graphics over ordinary telephone lines.

包含文字和圖表信息的文件得以通過(guò)普通的電話線傳遞。

30、Electronic data interchange（EDI）：電子數(shù)據(jù)交換

A way for organizations to exchange standard business transaction documents using direct computer-to-computer networks.

是通過(guò)直接的計(jì)算機(jī)對(duì)計(jì)算機(jī)網(wǎng)絡(luò)，使組織之間得以交換標(biāo)準(zhǔn)化的商務(wù)交易文件。

31、Teleconferencing：電話會(huì)議

Communication system that allows a group of people to confer simultaneously using telephone or e-mail group communications software.

一群在不同地點(diǎn)參加會(huì)議的人員能通過(guò)電話或電子群件通信軟件在同一時(shí)間開會(huì)。

32、Videoconferencing：可視會(huì)議

A simultaneous communication conference in which participants can see each other.

指會(huì)議參加者能夠通過(guò)電視屏幕看到對(duì)方。

33、Intranet：內(nèi)部互聯(lián)網(wǎng)

An organizational communication network that uses internet technology and is accessible only by organizational employees.

是一種運(yùn)用互聯(lián)網(wǎng)技術(shù)而在組織內(nèi)部建立的溝通網(wǎng)絡(luò)，只有組織的成員才能登錄該網(wǎng)絡(luò)。

34、Extranet：外部互聯(lián)網(wǎng)

An organizational communication network that uses internet technology and allows authorized uses inside the organization to communicate with certain outsiders.

是運(yùn)用互聯(lián)網(wǎng)技術(shù)建立的組織溝通網(wǎng)絡(luò)，它允許組織內(nèi)部的使用者經(jīng)授權(quán)后可直接與組織外部的顧客，供應(yīng)商進(jìn)行溝通。

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